Job Vacancies

Based at HQ, Mercu Worldwide Seksyen 13, Shah Alam

JOB RESPONSIBILITIES

• Act as the main liaison between the developer and purchasers from the handover stage through the defect liability period
• Ensure professional handling and timely response to purchaser inquiries, complaints and service requests
• Oversee and coordinate defect management activities, ensuring all rectification works are carried out promptly and meet quality standards
• Manage all purchaser communication related to vacant possession, defect rectification and other post-handover matters
• Prepare and issue official notices, circulars and progress updates to purchasers as required
• Maintain accurate purchaser records, service requests, and correspondence logs in the system
• Ensure all documentation complies with internal procedure and regulatory requirements
• Liaison with Resident Association (RA), Joint Body Management (JMB) Property Services for any arising issues
• To generate daily and monthly tracking for monitoring and database purposes
• To establish rapport with the customer for future resolution of customer and delivery services to customers
• To prepare monthly consolidated CRM and Defect Report with collaboration with Technical Defect Coordinator for Lead Tech. and COORE review

JOB REQUIREMENTS

• Minimum Bachelor’s Degree in Quantity Surveying / Real Estate / Business Administration or related field
• At least 3 years of work experience in the Property Development industry
• Computer literate with Microsoft Office
• Able to work independently
• Experience in Customer Relationship Services and able to attend issues professionally and calmly
• Pleasant disposition, attentive, focused, and confident responding to face-to-face or call enquiries and resolving difficult situations
• Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.
• Displays a friendly persona
• Work well in a team

Based at Mercu Worldwide Seksyen 13, Shah Alam

JOB RESPONSIBILITIES

1. Assist Project Manager in project cost management, including monitoring construction costs against approved budgets and reporting cost variances.
2. Prepare and review interim payment claims, progress valuations, and payment certifications in coordination with consultants and quantity surveyors.
3. Assist Project Manager in contract administration duties, including management of variation orders, extension of time (EOT) submissions and contractual correspondence.
4. Involved in budget preparation, cash flow forecasting and financial tracking throughout the construction phase.
5. Supervise sites works to ensure compliance with construction drawings, specifications, safety requirements and quality standards.
6. Coordinate with consultants, contractors and utility providers on technical, contractual and cost-related matters.
7. Assist Contractor Department to review and amend from time to time existing PAM/IEM/JKR contractors to align with current development and property division needs.
8. Assist in tender evaluation, contract documentation, and award processes for appointed contractors and subcontractors.
9. Maintain proper project documentation, records, and reports to support contractual and financial decision-making.
10. Identify potential risks related to cost overruns, delays, and contractual issues and implement mitigation measures.
11. Assist Project Manager in reviewing designs submitted by consultant for enhancement or value engineering.
12. Liaise with relevant authorities and utility providers such as local councils and other statutory bodies to obtain approvals, permits ad clearances for construction work.
13. Ensure construction work complied with approved plans, authority requirements and applicable codes, standards and guidelines.
14. Follow up on authority feedback, approvals and conditions to prevent delays to construction progress and project milestones and coordinate with consultants and contractors to incorporate authority requirements into construction drawings, method statements, and work programmes.
15. Assist in resolving authority-related issues that could impact costs, programmes, or contractual obligations.

JOB REQUIREMENTS

1. Degree in Civil Engineering with minimum 3-5 years’ experience in Construction field.
2. Relevant work experience in infrastructure and building projects, actively involved in site supervision, cost control, budgeting and contract administration.
3. Good communication and interpersonal skills.
4. Familiarity with contractual obligations and authority requirements.